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Shipping & Delivery

Orders are usually shipped within 48 hours after your order has been processed. It takes about up to 2-3 business days for orders to be processed. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight and destination at point of purchase.Orders are processed the following business day, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the next business day.

Privacy & Security

("chaussuresla.fr") respects your right to privacy. Accordingly, we do not share or sell your information to any third-parties. Any and all information collected by ("chaussuresla.fr") is used solely for the purpose of processing of your order. Once you create an account with ("chaussuresgros.fr"), you are automatically included in our updates, newsletters and correspondences. To request to have your name removed from these correspondences, please email service@chaussuresgros.fr Please let us know how we can improve your online shopping experience by emailing service@chaussuresla.fr

Returns & Replacements

In order to be returned in saleable condition, merchandise must not be worn, altered, or washed. Merchandise must have all original tags attached.Footwear must include the original shoe box in its original condition, without postal labels.Damages to or omission of this box may result in a fee.Merchandise in saleable condition attached may be returned for chaussuresgros.fr within 14 days of shipping date, or exchanged for store credit or for equivalent merchandise within 20 days of shipping date when accompanied by the original sales receipt and a return authorization number. After 20 days, all sales are FINAL. No price adjustments. 

Can I track my package online? 

Upon shipment, you will receive a shipment confirmation email with your tracking number. You can log on to UPS.COM or FEDEX.COM to track your package.